Energy · email template
Ask your energy supplier for an affordable payment plan
Use this when your direct debit has jumped, you are in arrears, or you have been threatened with a prepayment meter.
Send to Your gas or electricity supplier · checked 14/09/2026
Have these to hand before you write
- Account number and current balance
- Latest meter readings
- Your monthly income and essential outgoings
Suggested subject line
Request for an affordable payment arrangement
Opening lines
I am writing about account [ACCOUNT NUMBER] at [YOUR ADDRESS]. I cannot afford the payments currently being requested and I am asking you to set an affordable payment arrangement based on my ability to pay.
Pro template
Unlock the full wording
Pro gives you the complete email, the exact requests that get a response, the deadlines to set and the tips that decide whether it works.
Sign in for ProYour rights and the official sources
- Ofgem: help if you cannot afford your energy bills
- Citizens Advice: problems paying your energy bills
General information, not legal or financial advice. Check your own contract and current rules before sending.