Broadband and mobile · email template
Ask your provider to match a cheaper deal
Use this when your contract is ending or has already ended and you are out of contract.
Send to Your provider's retentions or customer loyalty team · checked 14/09/2026
Have these to hand before you write
- Account number and contract end date
- Your current monthly price and speed or data allowance
- One competitor offer with the provider name, price and link
Suggested subject line
Renewal pricing for account [ACCOUNT NUMBER]
Opening lines
My contract on account [ACCOUNT NUMBER] ends on [DATE]. I would like to stay, but only at a competitive price. I have set out the alternative offer I am considering below.
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General information, not legal or financial advice. Check your own contract and current rules before sending.