Broadband and mobile · email template

Challenge a mid-contract broadband or mobile price rise

Use this when a price rise lands mid-contract and you were not given a clear pounds-and-pence figure when you signed.

Send to Your broadband or mobile provider · checked 14/09/2026

Have these to hand before you write

Account number and the notice of the increase
Your original contract or order confirmation
Your contract end date

Suggested subject line

Mid-contract price increase on account [ACCOUNT NUMBER]

Opening lines

I am writing about the price increase applied to account [ACCOUNT NUMBER]. Please confirm the exact contractual term you are relying on and whether I may leave without an early termination charge.

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Your rights and the official sources

General information, not legal or financial advice. Check your own contract and current rules before sending.