Money · email template
Claim money back from your card provider
Use this when goods or services were faulty, never arrived, or the company has stopped trading.
Send to Your bank or card provider · checked 14/09/2026
Have these to hand before you write
- Payment date, amount and retailer
- Order confirmation or receipt
- Any emails showing you tried to resolve it with the retailer first
Suggested subject line
Section 75 or chargeback claim for [AMOUNT] paid on [DATE]
Opening lines
I am making a claim for [AMOUNT] paid on [DATE] to [RETAILER] using my [CARD TYPE] ending [LAST 4 DIGITS]. Please treat this as a claim under Section 75 of the Consumer Credit Act where it applies, and as a chargeback request otherwise.
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General information, not legal or financial advice. Check your own contract and current rules before sending.